2nd Line Support Job Trends in Kent

Second Line Support
South East > Kent

The median Second Line Support salary in Kent is £34,000 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 69 65 50
Rank change year-on-year -4 -15 +36
Permanent jobs requiring a 2nd Line Support 18 10 17
As % of all permanent jobs in Kent 1.72% 1.40% 2.64%
As % of the Job Titles category 1.91% 1.61% 2.96%
Number of salaries quoted 18 8 17
10th Percentile - £32,300 -
25th Percentile £29,750 £32,750 £21,250
Median annual salary (50th Percentile) £34,000 £40,000 £30,000
Median % change year-on-year -15.00% +33.33% -
75th Percentile £35,000 £42,500 £38,250
90th Percentile £36,000 £42,875 -
South East median annual salary £32,750 £33,500 £30,000
% change year-on-year -2.24% +11.67% -3.23%

All Permanent IT Job Roles
Kent

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Kent with a recognized job title 944 622 574
% of permanent jobs with a recognized job title 90.08% 87.36% 89.27%
Number of salaries quoted 533 240 472
10th Percentile £26,000 £30,500 £23,108
25th Percentile £28,000 £40,938 £32,500
Median annual salary (50th Percentile) £40,000 £55,000 £45,000
Median % change year-on-year -27.27% +22.22% -10.00%
75th Percentile £55,000 £68,750 £57,813
90th Percentile £66,250 £75,375 £67,500
South East median annual salary £50,000 £57,500 £52,500
% change year-on-year -13.04% +9.52% -4.55%

2nd Line Support
Job Vacancy Trend in Kent

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in Kent.

2nd Line Support job vacancy trend in Kent

2nd Line Support
Salary Trend in Kent

Salary distribution trend for 2nd Line Support job vacancies in Kent.

Salary distribution trend for 2nd Line Support job vacancies in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Sittingbourne - 5 £35,000 -
Tonbridge - 2 £35,000 - 1
Maidstone - 2 £30,250 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Kent

For the 6 months to 14 January 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Kent region featuring 2nd Line Support in the job title.

1 11 (61.11%) Active Directory
1 11 (61.11%) Azure
2 10 (55.56%) Microsoft
2 10 (55.56%) Microsoft 365
2 10 (55.56%) Microsoft Intune
3 9 (50.00%) DHCP
3 9 (50.00%) DNS
3 9 (50.00%) TCP/IP
4 7 (38.89%) Customer Service
4 7 (38.89%) Microsoft Exchange
4 7 (38.89%) Windows
5 6 (33.33%) Cisco
5 6 (33.33%) Entra ID
5 6 (33.33%) Meraki
5 6 (33.33%) Problem-Solving
5 6 (33.33%) SharePoint
5 6 (33.33%) VPN
5 6 (33.33%) Windows Server
6 5 (27.78%) Firewall
6 5 (27.78%) Hyper-V
6 5 (27.78%) VLAN
6 5 (27.78%) Wi-Fi
6 5 (27.78%) Windows 10
7 4 (22.22%) Bicep
7 4 (22.22%) Cybersecurity
7 4 (22.22%) DevOps
7 4 (22.22%) Infrastructure as Code
7 4 (22.22%) MaaS360
7 4 (22.22%) McAfee
7 4 (22.22%) Mentoring

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in Kent by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 7 (38.89%) Microsoft Exchange
2 6 (33.33%) SharePoint
Applications
1 3 (16.67%) Microsoft Office
2 1 (5.56%) AutoCAD
Cloud Services
1 11 (61.11%) Azure
2 10 (55.56%) Microsoft 365
3 6 (33.33%) Entra ID
4 1 (5.56%) Mimecast
Communications & Networking
1 9 (50.00%) DHCP
1 9 (50.00%) DNS
1 9 (50.00%) TCP/IP
2 6 (33.33%) VPN
3 5 (27.78%) Firewall
3 5 (27.78%) VLAN
3 5 (27.78%) Wi-Fi
4 1 (5.56%) LAN
4 1 (5.56%) VoIP
4 1 (5.56%) Wireless
General
1 10 (55.56%) Social Skills
2 4 (22.22%) Games
3 1 (5.56%) Legal
3 1 (5.56%) Manufacturing
3 1 (5.56%) Marketing
Miscellaneous
1 2 (11.11%) Driving Licence
2 1 (5.56%) CCTV
2 1 (5.56%) Data Centre
2 1 (5.56%) iPhone
2 1 (5.56%) Video Conferencing
Operating Systems
1 7 (38.89%) Windows
2 6 (33.33%) Windows Server
3 5 (27.78%) Windows 10
4 1 (5.56%) Android
Processes & Methodologies
1 7 (38.89%) Customer Service
2 6 (33.33%) Problem-Solving
3 4 (22.22%) Cybersecurity
3 4 (22.22%) DevOps
3 4 (22.22%) Infrastructure as Code
3 4 (22.22%) Mentoring
4 1 (5.56%) Data Centre Operations
4 1 (5.56%) Workflow
Programming Languages
1 4 (22.22%) Bicep
1 4 (22.22%) PowerShell
Qualifications
1 1 (5.56%) Degree
Quality Assurance & Compliance
1 2 (11.11%) GDPR
2 1 (5.56%) Cyber Essentials
2 1 (5.56%) PCI DSS
System Software
1 11 (61.11%) Active Directory
2 5 (27.78%) Hyper-V
Systems Management
1 10 (55.56%) Microsoft Intune
2 4 (22.22%) MaaS360
2 4 (22.22%) SCCM
Vendors
1 10 (55.56%) Microsoft
2 6 (33.33%) Cisco
2 6 (33.33%) Meraki
3 4 (22.22%) McAfee
3 4 (22.22%) Sophos